**HIRING BONUS** Guest Service Agent at Courtyard Austin Northwest/Arboretum in Austin, TX R-166666
Courtyard Austin Northwest/Arboretum
**HIRING BONUS** Guest Service Agent
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More information about this job


  I'm interested
Location
Austin / TX
Employment type
Full-Time
Pay
12/hour
Job description
Description:

Job Summary

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

This position requires the completion of an online Guest Service assessment.  Shortly after submitting your application you will receive an email with a link to the online assessment.  Your application will not be considered further until you have also finished and submitted the assessment.  The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Austin Texas

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email [email protected] with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


Experience:
Education:
Skills:
Requisition ID
R-166666
About Courtyard Austin Northwest/Arboretum
Located in the Arboretum area and just 15 minutes from downtown, our North Austin hotel offers easy access to premier shopping and dining, as well as high-tech companies including IBM, Google, Dell and Oracle. After a long day of work or play, guests can spread out in chic new guest rooms and suites featuring stylish decor, free Wi-Fi, luxurious bedding and ergonomic workspaces. Later, guest can grab an evening cocktail and bite to eat from our bistro, then return in the morning for a variety of healthy favorites and specialty Starbucks beverages to jump-start their day. During downtime, we invite our guests to work up a sweat in our state-of-the-art fitness center, featuring cardio equipment with personal TV screens, cool down by making a splash in our sparkling indoor pool, or socialize under the stars while enjoying our stylish outdoor patio.

**HIRING BONUS** Guest Service Agent

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